Terms And Conditions

A new way to see Israel and beyond
VISAS / TRAVEL DOCUMENTS
TERMS & CONDITIONS

All travelers are responsible to check the Visa Requirements for the countries they are visiting or passing through prior to departure. Passports, Visas, and other travel documents must be valid for the dates of travel. US citizens do not require a visa to visit Israel. For all other destinations, it is the travelers’ responsibility to check the visa requirements. All travelers’ passports must be valid for at least SIX (6) months from the departure date.
DEPOSITS & PAYMENTS
All services are on a request basis and subject to both AIR and/or LAND availability.
 For Individuals
Air Travel: it is required to purchase AIR tickets in full within 24 hours or as instructed by the airline.
Land Travel: at time of booking LAND only, a deposit of $250 per person is required. Full & Final Payment is required no later than 60 days prior to departure.
 For Groups
A Registration Form must be completed with full names as they appear on the passport, and should be signed and mailed along with a deposit check to GO ISRAEL NA. Receipt of deposit and a signed registration form shall constitute as an agreement to our Terms and Conditions. If final payment is received less than 60 days prior to departure, a late fee in the amount of $50.00 will apply. Any payments made by credit card (we accept Visa & MasterCard only) to GO ISRAEL NA must include a completed Credit Card Authorization Form faxed or emailed to us. All payments made by check should be made payable to GO ISRAEL NA. Certain GROUPS or SPECIAL PROMOTIONS may have different deadlines for payment and/or different deposit amounts.
LATE RESERVATION
If a booking is made within 60 days of departure, full payment is due at time of booking. There will be a $50.00 late processing fee applicable PLUS cost of any express or overnight mail services. Personal checks will not be accepted with reservations made 30 days or less prior to departure. Money order, bank wire, certified bank check, or credit card (Visa / MasterCard) payments will be accepted.
LATE PAYMENT
Payments received AFTER the due date may incur a $50.00 late payment fee. If you are part of a group and your payment is not submitted by the due date, you may incur a possible increase in airfare cost. Travel documents will not be sent until payment is received in full. Surcharges for express or overnight mail services may apply.
REFUNDS, CHANGES, & CANCELLATIONS
Up to 60 days prior to departure: $125-$250 penalty (i.e. initial deposit)* 59 to 45 days prior to departure: $500 penalty *
44 to 30 days prior to departure: $1,000 penalty *
29 to 0 days to departure: 100% non-refundable.
Toll free: 1 (888) 478-4691 | Tel: (201) 336-0409 | Fax: (201) 475-0298 | Mobile: (201) 726-8959 E-mail: Book Now@goisraelNA.com | Website: www.goisraelNA.com

A new way to see Israel and beyond
FOR HOTEL BOOKING ONLY
14 days prior to arrival: $50 cancellation fee
7 nights prior to arrival: cancellation fee is equivalent to the cost of 2 nights Less than 7 nights prior to arrival: 100% non-refundable.
 No refunds will be made for any unused services including hotels, sightseeing, transfers, meals, domestic/International flights. Should the service be cancelled or missed by the supplier- the latter’s policy will apply.
 Any change to a booked reservation is subject to a $50 fee when accrued up to 60 days prior to departure. If accrued within 60 days prior to departure, a cancellation penalty may apply.
 Changes with AIR tickets - once issued - are subject to both company and airline policies.
*In addition to the above mentioned company policy suppliers may apply different terms during High Season.
RATES
All rates are quoted in US Dollars. When based on other currency (i.e. Euro/NIS) cost is subject to amendments in the event of changes in local currency or economic conditions. Rates for all guaranteed departure tours are valid for the period of March 1, 2013-February 28, 2014.
Israel: as per today, tourists do not pay VAT/taxes in Israel. Should that change, the applicable percentage will be added to all rates.
Italy: Since 2011, many cities in Italy have introduced an Overnight Accommodation Tax, such as Rome, Florence, Venice, Montecatini Terme, the Mestre area, and many others. The tax amount changes from city to city and depends on the number of stars of the hotel. The fee applies to everyone, even where agreements stipulate the exemption from payment of hotel bills (for example: group guides, tourist coach drivers, etc.). Please note that the tax cannot be included in the invoice and must be paid directly at the hotel reception.
For all other destinations: local policy applies.
TOUR ITINERARIES
Programs of the Guaranteed Departure Tours are operated “as is.” However, a day-by-day program may be amended due to local conditions. There is a strict NO REFUND policy for unused services.
PRIVATE TOURS
Programs are tailored to meet with travelers’ expectations and needs. Ad hock changes are possible, taking into consideration additional cost due to additional sites and services as well as travel time.
FLIGHTS / AIRLINES
Airfare price is not guaranteed until the ticket is issued. Tickets can only be issued once full payment is received. GO ISRAEL NA is not responsible for seat assignments on flights. If you would like to reserve an aisle/window seat or require wheelchair assistance at the airport, it is the traveler’s responsibility to contact the airline directly to process and confirm the request. It is the traveler’s responsibility to check flight schedules and connecting flights as they are subject to change without notice. When booking a connecting flight, traveler(s) must consider sufficient time for the connection. GO ISRAEL NA is not be liable for any change of schedule or missed flight connection, nor will GO ISRAEL NA be responsible for additional fees incurred.
Toll free: 1 (888) 478-4691 | Tel: (201) 336-0409 | Fax: (201) 475-0298 | Mobile: (201) 726-8959 E-mail: Book Now@goisraelNA.com | Website: www.goisraelNA.com

A new way to see Israel and beyond
AIRLINE CLAUSE
The airline is not to be held responsible for any act, omission or event during the time passengers are not on board the aircraft. The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the Airline and the Passenger.
IMPORTANT
For security reasons and due to measures taken by the authorities, all airlines require that the passenger’s name on the AIR ticket MUST match the passenger name as it appears on the passport. GO ISRAEL NA is not responsible for denied boarding or re-issue costs due to an incorrect name provided by the passenger or a third party acting on the passenger’s behalf.
FINAL DOCUMENTS
Travelers will receive their Travel Documents 14-20 days prior to departure and only once full payment has been received by GO ISRAEL NA. Documents include airline E-Tickets (if booked by GO ISRAEL NA), detailed itinerary of all booked services by GO ISRAEL NA, contact information at destination, and other useful information.
LIABILITY
To protect yourself against cancellation charges, we highly recommend that you purchase adequate Travel Insurance. If you have credit card coverage, it is important to confirm that it covers cancellation penalties. GO ISRAEL NA will not assume liability for any loss, damage, delay, or for an accident of any kind that may occur due to the negligence of any company, hotel proprietor or other person responsible for the provision of services. Participants with mobility concerns must be accompanied at their own expense by their own companion. Group leaders and tour guides cannot be responsible for assisting with walker/wheelchair.
RESPONSIBILITY
GO ISRAEL NA purchases AIR & LAND services (i.e. flights, transportation, hotel rooms, restaurants, etc.) from various suppliers who are not affiliated with GO ISRAEL NA. All prices are subject to all tariffs, terms & conditions under which all airlines, transportation (coach, limousine companies, etc.), hotels, cruises, tour operators, restaurants & other service are contracted. Clients agree not to hold GO ISRAEL NA responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation, transportation or resulting from any Act of God, dangers, incident at sea, fire, breakdowns of machinery or equipment, act of governments or authorities, de jure or de facto, wars declared or not, hostilities, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond the control of GO ISRAEL NA. GO ISRAEL NA will not be responsible for any additional expenses or liability sustained for or incurred by the mission participant as a result of any of the forgoing clauses nor for any loss or damage resulting from improperly issued visas or other documents. GO ISRAEL NA is licensed to sell travel insurance; all travelers are informed of such as well as given the option and encouraged to purchase travel insurance.
ACCOMMODATIONS
All hotel and government taxes are included unless otherwise specified. Accommodation is based on two people sharing a room. Single room supplements apply when requesting a room for single occupancy. Room upgrade requests are subject to additional charges and availability. Where possible, handicapped or non-smoking rooms may be requested and are subject to availability. The right is reserved by the supplier to substitute a hotel from those listed in the brochure/website due to availability or for client comfort and/or for reasons beyond their control. Hoteliers are solely responsible for room allocation, in accommodation with the category as booked and reserved by travelers. International standards apply for
Toll free: 1 (888) 478-4691 | Tel: (201) 336-0409 | Fax: (201) 475-0298 | Mobile: (201) 726-8959 E-mail: Book Now@goisraelNA.com | Website: www.goisraelNA.com

A new way to see Israel and beyond
check-in (3:00pm) and check-out (noon). In Israel there are no official ratings for hotels, therefore Categories of Hotels are displayed as an indication only.
TRAVEL AGENTS
All prices are commissionable to Travel Agents unless otherwise specified. Payments are by agency check or electronic wire transfer. For all credit card payments please add 3% merchant fee.

Go Israel NA

Toll Free 888 478 4691   

Massachusetts 508 826 6181 

A new way to see Israel and beyond